The digitalization of the Moroccan public sector has become a national priority. Driven by the Morocco Digital 2030 strategy, Law 55-19 on the simplification of procedures, and the Digital Development Agency (ADD), the digital transformation of the administration represents a structuring project for the years to come. Shared System, IT partner of Moroccan administrations in Casablanca, offers you here a complete overview.
The strategic framework: Morocco Digital 2030
The Morocco Digital 2030 strategy, led by the Ministry of Digital Transition and Administrative Reform (MTNRA), sets ambitious objectives:
- Creation of more than 240,000 jobs in the digital sector by 2030;
- Improvement of Morocco’s ranking in the UN E-Government Development Index;
- Full digitalization of public services intended for citizens and businesses;
- Measurable reduction of the digital divide.
In 2023, Morocco had already digitalized more than 600 public services, including 300 for citizens, 200 for businesses, and 100 for the administrations themselves.
The legislative framework: laws accelerating digitalization
The digital transformation of the public sector relies on a consistent legislative framework:
- Law 55-19 — simplification of administrative procedures and formalities: imposes the dematerialization of processes within 5 years;
- Law 54-19 — Public Services Charter: establishes a unique user identifier and electronic data exchange between administrations;
- Law 09-08 — personal data protection: regulates the collection and processing of citizens’ data;
- Law 43-20 — trust services for electronic transactions: legal framework for electronic signatures and digital documents.
The role of ADD and MTNRA
The Digital Development Agency (ADD), created in 2017, plays a central operational role: technical standards, best practice guidelines, and support for administrations in designing their digital services. The MTNRA coordinates national policy and inter-institutional partnerships. This centralized governance marks a break from the isolated project logic that characterized previous initiatives.
Ongoing challenges
Despite significant progress, several obstacles slow down the transformation:
- Uneven digital maturity across administrations and territories;
- Legacy information systems that are difficult to integrate with modern digital platforms;
- Digital divide among certain segments of the population;
- Suboptimal usability of some online services, reducing their actual usage;
- Insufficient interoperability between systems of different administrations.
The role of private IT partners
Moroccan administrations are increasingly relying on private IT partners to design, deploy, and maintain their digital services. Shared System supports public organizations in:
- Digitalization of administrative and business processes;
- Implementation of e-Government platforms and user portals;
- Process automation through BPM solutions;
- Electronic document and mail management (EDM, ECM);
- Integration with existing information systems and national reference frameworks.
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