Moroccan organizations — both private enterprises and public institutions — are increasingly turning to business process automation (BPA) and Business Process Management (BPM) to reduce operational costs, accelerate service delivery, and build resilience. Based in Casablanca since 2006, Shared System guides you through the essentials of process automation in the Moroccan context.
What is Business Process Management (BPM)?
BPM is a structured methodology for designing, automating, monitoring, and continuously improving business processes. It answers a fundamental operational question: how do you ensure that every task is executed the same way, by the right person, with the right information, within the expected timeframe?
The BPM cycle covers:
- Modeling — visual mapping of existing workflows using BPMN notation;
- Automation — replacing manual, repetitive steps with automated triggers and rules;
- Monitoring — real-time dashboards showing process status, delays, and exceptions;
- Optimization — continuous improvement based on performance data.
Why BPM matters for companies in Morocco
The business case for process automation is well-established. Companies that implement BPM typically achieve:
- 40–70% reduction in administrative processing time;
- Complete audit trail for regulatory compliance and ISO certification;
- Significant reduction in human error rates;
- Better resource allocation — staff focused on value-adding tasks;
- Faster organizational adaptation when regulations or processes change.
For multinational companies operating in Morocco, BPM also enables standardization of global processes while accommodating local regulatory requirements (Arabic language, local document formats, Moroccan tax workflows).
BPM and IS modernization
BPM does not operate in isolation. For maximum impact, it must integrate with your information system architecture. A BPM platform acts as an orchestration layer — it coordinates data flows between your ERP, CRM, GED, HR system, and databases, ensuring consistent process execution across all systems. This is why BPM projects often go hand-in-hand with IS urbanization initiatives.
Key use cases in Morocco by sector
Public sector: citizen request management, administrative validation circuits, document dematerialization (Law 55-19 compliance), inter-agency data exchange.
Banking and insurance: customer onboarding (KYC), claims processing, compliance workflows (AML/KYC), regulatory reporting automation.
Industry and commerce: procurement approvals, purchase order workflows, HR processes (leave management, recruitment, performance review), quality management.
Healthcare: appointment management, patient file workflows, medical validation circuits, supply chain management.
Choosing the right approach for Morocco
Three models exist for BPM implementation, each suited to different organizational profiles:
- Platform BPM — dedicated BPM software (e.g., Camunda, Bizagi, Bonita) for complex, high-volume processes. Best for large enterprises with IT teams.
- No-code/low-code BPM — visual configuration without coding. Faster deployment, lower cost, accessible to business users. Suited for SMEs and public sector.
- Custom development — tailor-made workflow engine integrated into your existing IS. Maximum flexibility, longer development cycle. Suited when standard platforms don’t fit your use case.
How Shared System supports your BPM project
Our approach covers the full BPM cycle: process audit and mapping, platform selection, development and integration, change management, and ongoing optimization support.
Discover our BPM and process automation services, or contact us to audit your processes.